Christmas in February? Yep.

While many a marketer is fully engaged in getting orders out the door for the perfect Valentines Day (us too), we were treated to a little surprise by our Christmas customers. We want to say “thank you”, because they wrote to say “thank you”. In an age where customer service is a dying art, we got some raves from our Fuzz Fans recently. The coolest thing in the world is opening an email 2 months after an order is shipped, and finding a customer has taken the time to share their personal story and appreciation with you. We LOVE those kinds of emails.

It seems Brad’s girlfriend was “blown away by his thoughtful gift” of a photo pillow, and we’re not surprised. Brad went the extra mile to be not only thoughtful, but funny. In this tough market… funny counts… a lot. Despite the snow storms in Massachusetts over the holidays, Dorothy and David’s photo blanket made it, and man were they impressed. Us too.

Don’t let folks tell you that there is no such thing as customer service, and that you can’t get a good value and high quality from the internet anymore. Let us prove it to you. Here’s the 5 things we work really hard to keep top of mind about customer service.

1. Listen to what the customer is asking

2. Confirm what they need

3. Clarify what they want

4. Create an expectation

5. Deliver on that expectation